Managing satisfaction

  • Company’s positive image, the spark in employees’ eyes and the will to recommend the company to one’s friends help to please and enchant customers
  • Satisfied customers are more loyal and profitable.
  • Based on the ASCI database, a 1% increase in customer satisfaction drives a 3% increase in the corporation’s market value.
  • Employee satisfaction with support services and management is the ‘platform’ to support excellence.
  • Company’s positive image, the spark in employees’ eyes and the will to recommend the company to one’s friends help to please and enchant customers
  • Satisfied customers are more loyal and profitable.
  • Based on the ASCI database, a 1% increase in customer satisfaction drives a 3% increase in the corporation’s market value.
  • Employee satisfaction with support services and management is the ‘platform’ to support excellence.

Value customers and partners receive from HeiVal is:

  • Simple to use analysis solutions recognized  as best practice
  • Growth of customer  loyalty, satisfaction and thus improved profitability
  • Best practice methodology (used as ACSI in the US and EPSI in Europe)
  • Effective implementation refined in more than fifty projects
  • Effectiveness translated into Economy to the customer (at least 2 calendar years in learning as compared to starting yourself)

Satisfaction surveys and management

  • Researching and managing customer satisfaction, development of strategy management and planning processes
  • Researching employee satisfaction and dedication drivers
  • Planning, conducting and analyzing web-based or multi-channel surveys

For further information, please contact us:
E-mail: Kaido.Valjaots [@] heival.ee
Phone:  +372 627 6190